SCMGT563-21B (HAM)

Managing Manufacturing and Service Operations

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Lecturer(s)

Administrator(s)

: ashleigh.neame@waikato.ac.nz
: sade.lomas@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: yilan.chen@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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In today's competitive environment, customer satisfaction and profitability are heavily dependent on operational excellence. Operations management is about designing internal processes and continually improving them to contribute to an organisation’s success and competitiveness. In particular, operations management deals with the efficient and effective use of resources in order to meet customer requirements at a reasonable price that allows an organisation to make a profit. Operations management is, therefore, central to any manufacturing and service organisation.
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Paper Structure

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Lectures, case-based analyses, group work learning and discussions for a blended learning experience. As this is a FLEXI paper, lectures are conducted synchronously on campus but online options will also be made available for those who wish to study remotely. Supplementary material will be available on Moodle to help students with the paper content as well.

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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • Explain the central role of operations management within an organisation
    Linked to the following assessments:
    Tasks (4 x 6%) (1)
  • Understand and apply essential concepts and tools in operations management
    Linked to the following assessments:
    Test One (2)
    Test Two (4)
  • Communicate effectively on operations management issues encountered within manufacturing and service organisations
    Linked to the following assessments:
    Video (3)
  • Analyse and solve basic operations management problems, both individually and collaboratively
    Linked to the following assessments:
    Report 1 (5)
    Report 2 (6)
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Assessment

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Student assessment is based on the following components:
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Tasks (4 x 6%)
24
  • In Class: In Workshop
  • Online: Submit through Moodle
2. Test One
20 Aug 2021
10:00 AM
18
  • Online: Submit through Moodle
3. Video
15 Sep 2021
11:30 PM
15
  • Online: Submit through Moodle
4. Test Two
15 Oct 2021
10:00 AM
18
  • Online: Submit through Moodle
5. Report 1
20 Oct 2021
11:30 PM
12.5
  • Online: Submit through Moodle
6. Report 2
29 Oct 2021
11:30 PM
12.5
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Recommended Readings

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  1. Jacobs, F.R. & Chase, R.B. (2018). Operations and supply chain management, 15th edition, McGraw-Hill Irwin
  2. Hill, A. & Hill, T. (2012). Operations Management, 3rd edition, Palgrave Macmillan (TS155.H462 2012)
  3. Krajewski, L.J., Malhotra, M.K. & Ritzman, L.P. (2019). Operations management: processes and supply chains, 12th edition, Pearson (TS155.K788 2019)
These textbooks will be used throughout the course. They can be purchased from Bennetts on the University campus or borrowed from the University Library. The most relevant sections have been scanned and made available in the reading list. There are also online copies available on the University Library website.
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Online Support

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Moodle will contain copies of the slides used in class and other useful electronic resources. Moodle will also be used for class announcements.

Lectures will be recorded and made available on Panopto.

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Workload

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This is a 15 point paper, which means that students are expected to spend 15 hours per week studying (on average). Group work, preparation before class and, most importantly, class attendance and active class participation are essential to the successful completion of this paper.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: SCMGT203, SCMGT302, MSYS376, MYSY476, PRMGT300

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