THMGT301-22B (HAM)

Commercial Accommodation Management

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: yilan.chen@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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This paper focuses on the operation and management of commercial accommodation. It provides students with knowledge and comprehension of hotel guests, guest rooms, front office, room rate structure, property management system, guest accounting, night audit, housekeeping, reservations and forecasting, sharing accommodation, and bed and breakfast.

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Paper Structure

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The paper draws upon active learning, giving due recognition to participants’ points of view based on previous learning or work experience. The
paper consists of components such as lectures, discussions, case study, assignments, participation and presentation in a syndicate
or individually to achieve the learning objectives of the course. Any or all relevant materials, readings, etc. will be used to facilitate better
understanding. You are encouraged to participate in all learning activities of the sessions and be rewarded accordingly. Hence the
session’s structure is expected to enable students to:

  • Gain a greater appreciation of the key issues
  • Develop an awareness of commercial accommodation management to progress with confidence
  • Develop critical and analytical skills
  • Improve the skills required in preparing and presenting written and oral materials
  • Actively participate in discussion and debate over contemporary issues in accommodation department’s management.

Lecture contents linked to the topic will be available on Moodle. Students are expected to listen and comprehend the contents before
attending each session.

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All sessions will be based on a blended learning environment method comprising of a mix of tutorials/workshop exercises linked to the
lecture topics. Sessions will be face to face, concurrent zoom option will be available for those who are not able to attend the class.

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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • Identify and describe the traditional and modern commercial accommodation industry and evaluate current structure & environment of the industry.
    Linked to the following assessments:
  • Critique and comprehend management of guest services locally & globally.
    Linked to the following assessments:
  • Analyse and integrate rooms forecasting, global reservation technologies, yield management, ethics and overbooking in commercial accommodation.
    Linked to the following assessments:
  • Scrutinise and grasp the role of room rate, room allocation, billing of the guest folio, guest accounting, and night audit.
    Linked to the following assessments:
  • Experience and communicate in a commercial setting of accommodation.
    Linked to the following assessments:
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Assessment

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Please see the assessment grading chart below. Students must note that none of the assessments for this paper are compulsory since you are responsible for your own learning and work programme.
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. In Class Essay Test
22 Aug 2022
3:00 PM
25
  • Online: Submit through Moodle
2. Presentation
10 Oct 2022
5:00 PM
25
  • Online: Upload to Moodle Forum
3. Guest Experience in a Commercial Accommodation Setting Field Study
30 Sep 2022
11:00 PM
25
  • Online: Submit through Moodle
4. Weekly Topic Questions Weeks 5 to 14
10 Oct 2022
5:00 PM
25
  • In Class: In Lecture
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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Ahmed Ismail. (2002) Front Office Operations and Management. Delmar, Cengage Learning.

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Recommended Readings

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  • Sue Baker, Jeremy Huyton, & Pam Bradley. (2000). Principles of Hotel Front Office Operations (2nd Edition). South-western Cengage Learning.
  • Conrad Lashley & Michael N. Chibili. (2018). Pocket Guide for Hospitality Managers (1st Edition). Noordhoff Uitgevers.
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Online Support

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Moodle will be used.
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Workload

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This is 15 point paper. Students will be expected to spend 150 hours during the trimester on the paper plus additional hours outside the lecture time.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: TOMG207, TOMG217

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